Terms of Service

These Terms of Service ("Terms") govern your use of the Ecotrash Waste Clearance Limited Waste Clearance Limited website and the waste removal services we provide.

1. Service Agreement

By booking a clearance through our website, you confirm that you are authorized to dispose of the items at the requested address. You also confirm that the waste does not include hazardous materials not explicitly disclosed prior to booking.

2. Pricing & AI Estimates

Estimates provided via our AI Image Quote builder or the manual Item Builder are indicative. Final pricing is subject to visual verification by our operative teams upon arrival. If the volume of waste exceeds the booked estimate, an amended quote will be offered on-site before loading begins.

3. Fees and Payments

All displayed prices are exclusive of VAT. VAT will only be applied to commercial business clients at the rate applicable at the time of the order.

4. Deposit and Cancellation

A 20% deposit is required to secure your booking. Cancellations must be made at least 24 hours prior to the scheduled time slot to qualify for a full deposit refund. Same-day cancellations will result in forfeiture of the deposit to cover dispatch costs.

5. Prohibited Items

Unless expressly pre-arranged, we do NOT accept highly toxic materials, biological waste, or un-secured asbestos. Any discovery of undeclared hazardous materials on-site may result in an immediate cancellation of the service.

6. Liability

Our operatives are fully insured. However, Ecotrash Waste Clearance Limited Waste Clearance Limited is not liable for existing damage to properties or belongings not removed by our team. Customers are responsible for securing valuable items before the clearance commences.

7. Right of Refusal

Ecotrash Waste Clearance Limited Waste Clearance Limited reserves the right to refuse service if the work environment is deemed unsafe, abusive, or non-compliant with Environmental Agency regulations.