Privacy Policy

At Ecotrash Waste Clearance Limited, we respect your personal data. This Privacy Policy details how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We collect information that you voluntarily provide when you express an interest in our services. This includes:

• Personal Data: First name, last name, email address, phone number, and properties address details.
• Payment Data: Financial information necessary to process your bookings via Stripe. We do not store your full card details.
• AI Image Estimates: If you use our AI Photo Quote tool, we securely process images of your waste purely for volume estimation. Images are not used to identify individuals.

2. How We Use Your Information

We strictly use the collected data to:

• Facilitate the delivery of our waste clearance operations.
• Generate accurate Waste Transfer Notes (WTNs) to fulfill UK Environment Agency legal obligations.
• Process payments and deposits securely.
• Communicate regarding team arrival times or service alterations.

3. Information Disclosure

Ecotrash Waste Clearance Limited Waste Clearance Limited does not sell your personal data. We only share information with compliant third-party service providers (like Stripe for payments or SendGrid for WTN email delivery) directly required to fulfill your requests.

4. Security of Your Data

We use robust administrative, technical, and physical security measures to protect your personal information. Digital Waste Transfer Notes are cryptographically secured on cloud infrastructure.

5. Contact Us

If you have questions regarding this Privacy Policy, please contact our Data Protection Officer at: ecotrashclearance@gmail.com